PressTDesigns Terms and Conditions

 

Effective Date: 3/4/2025

Welcome to PressTDesigns. These Terms and Conditions ("Terms") govern all orders placed with PressTDesigns ("we," "our," or "us") for custom-printed and embroidered uniforms. By placing an order, you ("Customer," "you," or "your") acknowledge and agree to the following Terms.

1. Custom Order Approval & Final Sale Policy

1.1 Customer Responsibility for Approval

  • All orders for custom-printed and embroidered uniforms must be reviewed and approved by the Customer before production begins.
  • Customers are responsible for verifying all details, including but not limited to design, logo placement, colors, sizes, spelling, and garment specifications before giving final approval.
  • Once the Customer provides approval (via email, online form, or written confirmation), the order cannot be changed, modified, or canceled for any reason.

1.2 No Returns, Refunds, or Exchanges

  • Due to the personalized nature of custom printing and embroidery, ALL SALES ARE FINAL.
  • PressTDesigns does not accept returns, refunds, or exchanges for any custom-printed or embroidered uniforms unless the product is found to be defective due to our manufacturing error (see Section 4).
  • We do not offer refunds or replacements for:
    • Incorrect sizes ordered by the Customer.
    • Customer-approved designs that contain typos, incorrect colors, or placement errors.
    • Slight color variations due to different screen displays or fabric textures.
    • Normal wear and tear or damage after delivery.

2. Order Process & Payment

2.1 Order Submission

  • Orders must be submitted with all necessary details, including garment selection, sizes, quantities, design files, and any additional customization requirements.
  • Customers must provide high-quality artwork/logos in vector format (AI, EPS, PDF) for best results.
  • If the correct vector format is not provided, an artwork conversion fee starting at $45.00 will be applied. This may also delay the turnaround time, depending on the complexity of the design.
  • Production will not begin until the final design is approved, and any additional artwork fees are paid in full.
  • Production will not begin until full approval and payment have been received.

2.2 Payment Terms

  • Full payment is required before production begins. We do not offer partial payments or deposits unless otherwise agreed in writing.
  • We accept payments via Visa, Master Card, PayPal, and Zelle transfers.
  • Any unpaid balances must be settled before the release of the finished order.

3. Production & Turnaround Time

3.1 Estimated Production Time

  • Standard production time is 10 business days for embroidery, 5-10 business days for digital printing, and 2 weeks for most of the promotional items from the date of final approval and payment receipt.
  • Expedited processing may be available for an additional fee and is subject to approval based on current production capacity.
  • Production times are estimates and do not include shipping time.

3.2 Delays

  • We are not responsible for production delays caused by:
    • Customer delays in providing artwork, approvals, or payment.
    • Supply chain disruptions, material shortages, or unforeseen circumstances beyond our control.

4. Defective Merchandise & Claims

4.1 Defective Product Policy

PressTDesigns guarantees the quality of our printing and embroidery services. If a defect is found due to our error (such as incorrect printing, embroidery misalignment, or faulty materials), we will review and resolve the issue.

To file a claim:

  1. Contact us within 3 business days of receiving your order.
  2. Provide clear photos and a detailed description of the defect.
  3. We will evaluate the claim and determine if a replacement or correction is warranted.
  • If a defect is confirmed, we will remake or correct the affected items at no additional cost.
  • Claims submitted after the stated timeframe will not be accepted.

5. Shipping & Delivery

5.1 Shipping Terms

  • Customers are responsible for providing accurate shipping addresses. PressTDesigns is not liable for lost or delayed shipments due to incorrect address details.
  • Shipping costs are calculated at checkout and are non-refundable.
  • Once an order is shipped, we are not responsible for delivery delays caused by carriers.

5.2 Order Pickups

  • If a customer chooses local pickup, they must collect their order within 5 business days of being notified. Orders not picked up within 5 days may be subject to storage fees.

6. Intellectual Property & Usage Rights

6.1 Customer-Provided Artwork

  • By submitting artwork, you confirm that you have the legal right to use the designs, logos, or trademarks.
  • PressTDesigns is not responsible for copyright or trademark infringements related to customer-provided artwork.

6.2 PressTDesigns Portfolio Use

  • We may use images of completed orders for promotional purposes unless otherwise requested in writing by the Customer before order completion.

7. Limitation of Liability

  • PressTDesigns is not liable for any indirect, incidental, or consequential damages resulting from the use of our products.
  • Our maximum liability is limited to the total amount paid for the order in question.

8. Changes to Terms and Conditions

  • PressTDesigns reserves the right to update or modify these Terms at any time without prior notice. The latest version will always be available on our website.

9. Contact Us

For any questions regarding these Terms and Conditions, please contact us:

  • Email: info@pressTDesigns.com

By placing an order with PressTDesigns, you acknowledge that you have read, understood, and agree to these Terms and Conditions.

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